Data Operations Specialist – Call Center
Job Description: • Analyze raw lead data to ensure high standards of accuracy and data hygiene. • Formalize complex data into simplified formats for seamless dialer integration. • Execute daily and weekly list uploads to ensure zero downtime for the outreach team. • Apply revenue strategies to categorize lists for maximum engagement and ROI. • Analyze campaign results to suggest data-driven improvements for list prioritization. • Assist with capacity planning to align lead volume with agent availability and staffing levels. • Oversee the end-to-end technical configuration of outbound campaigns within the dialer. • Capture and document the specific nuances of current list-loading and campaign management workflows. • Serve as the Subject Matter Expert when mapping data processes and logic to new platforms. • Identify system gaps and advocate for enhancements cross-functionally to drive long-term efficiency. Requirements: • Bachelors degree preferred. • Advanced Excel/Google Sheets knowledge- (VLOOKUP, Pivot Tables, Power Query, Data Cleaning) required. • Ability to transform a raw list of 10,000+ leads into a highly segmented, efficient outreach plan. • Experience with Looker (or similar BI tools) and enterprise dialer software (AWS Connect, Genesys) is preferred. • Strong interest in revenue operations, business forecasting and the "why" behind data trends. • A "measure twice, cut once" approach to data loading to prevent member experience friction. • Ability to present findings and transition updates clearly to senior leadership. Benefits: Apply tot his job