Customer Success Manager – SaaS / Healthcare Technology
About the position As a Customer Success Manager (CSM), you’ll manage and nurture relationships with high-value customers, drive their success, and ensure they receive maximum value from our solutions. You’ll blend strategic thinking, deep product knowledge, and exceptional communication skills to address complex needs and contribute to the growth of our customer success department. Responsibilities • Customer Relationship Management: Build and maintain strong, long-term relationships with key stakeholders, including executives. • Strategic Planning: Develop and implement success plans aligned with customer business goals. • Onboarding & Training: Oversee onboarding for new customers, ensuring smooth adoption of our products. • Advocacy & Growth: Champion customer needs internally to drive product improvements. • Issue Resolution: Collaborate cross-functionally to resolve customer challenges quickly and effectively. • Data Analysis: Monitor customer health, identify opportunities, and measure success using metrics. • Mentorship: Share best practices and support the growth of junior CSMs. • Project Management: Lead key customer projects to on-time, successful completion. • Upselling & Renewals: Identify opportunities, negotiate terms, and ensure mutual satisfaction. • Change Management: Help customers navigate product changes with minimal disruption. Requirements • 5+ years in customer success, account management, or a related field • 3+ years in a senior or lead role • Exceptional interpersonal and communication skills with executives and stakeholders • Strong problem-solving abilities and experience resolving complex issues • Proficiency in data analysis to drive decision-making • Proven project management experience with cross-functional teams • Comfortable explaining technical concepts to non-technical audiences • Highly independent, proactive, and detail-oriented • Skilled at managing multiple priorities simultaneously Benefits • Comprehensive medical, dental, and vision coverage • Life insurance and short-term disability • 401(k) savings plan • Generous PTO, including company-paid holidays and flexible PTO Apply tot his job