Customer Success Associate - Boston

Datadog is a global SaaS business on a mission to enable digital transformation and infrastructure monitoring for its customers. As a Customer Success Associate, you will focus on building strategic relationships with customers, driving product adoption, and ensuring a positive experience across a high volume of accounts. Responsibilities Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently Act as an advisor to customers to ensure they’re leveraging the solution effectively Monitor and identify usage trends to uncover renewal risks and support greater adoption rates Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Skills Customer-minded, always trying to provide the most value possible Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success A strong communicator (written and verbal) with excellent attention to detail Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success Passionate about building long term and lasting relationships Benefits Best-in-breed onboarding Sales training in MEDDIC and Command of the Message An inclusive company culture, opportunity to join our Community Guilds Intra-departmental mentor and buddy program for in-house networking Continuous professional development, product training, and career pathing New hire stock equity (RSU) and employee stock purchase plan (ESPP) Generous global benefits Healthcare Dental Parental planning Mental health benefits A 401(k) plan and match Paid time off Fitness reimbursements A discounted employee stock purchase plan Company Overview Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services. It was founded in 2010, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Datadog has a track record of offering H1B sponsorships, with 123 in 2025, 66 in 2024, 45 in 2023, 53 in 2022, 31 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.