Customer Success Associate

Brellium is a healthcare technology company focused on improving the standard of care in the US healthcare system through AI-powered solutions. The Customer Success Associate will play a key role in supporting healthcare providers by managing customer communications, resolving support tickets, and collaborating with internal teams to enhance customer experiences. Responsibilities Own front-line communication with Brellium’s customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily Efficiently manage, prioritize and resolve hundreds of support tickets each day Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials Collaborate with our engineering team to resolve platform issues Skills Previously worked in a customer facing role, ideally at an early stage software startup Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great) Extreme sense of ownership Healthcare and/or software company experience Prior experience building a ticket management system Experience creating content and guides for customers Benefits 401(k) Retirement Savings Plan Equity Compensation Dinner Provided via DoorDash & stocked kitchen for NY employees Medical, Dental, and Vision coverage HSA / FSA 11 paid holidays each year Unlimited PTO Training and professional development Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away) Company Overview Brellium is an AI-powered clinical note auditor that conducts note audits according to customized clinical and billing standards. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is