Customer Success

Qualifications•Bachelor’s degree in related field prefreed•4+ years of relevant work experience•Proficiency in: Microsoft Office Programs (Excel, Word, Outlook, and PowerPoint)•Experience in Energy Auditing and/or Retro Commissioning•Ability to communicate novel or complex concepts and related facts in a clear, concise, organized, and convincing manner in any format (e.g. written, oral, presentation)•Well-developed interpersonal skills, maturity, credibility, confidence and integrity•Strong time-management skills and experience managing multiple priorities at once•Collaborative with strong focus on teamwork•Excellent work ethic•Self-motivated•Passionate about optimizing MEP systems, improving the built environment, and decarbonization•Occasional overnight travel may be required (Philadelphia, Boston, Chicago)•When in the field the employee must frequently lift or move objects up to 20 pounds; must be able to climb stairs and endure typical construction site conditions•Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focusResponsibilities•Client Onboarding and training•Pilot project development•Field Inspection Template Specification•Build Operations Team and Playbook•Build and maintain connections with a wide array of decision-makers (clients, policy leaders, program managers, utilities, partner professionals)•Support overall Team strategy and performance:•Duties, responsibilities, and activities will likely change, but changes to the role will be discussed as they are desired/needed•The majority of the duties will be performed in an office/home office environment•The remainder of the duties will be performed in the field which will involve trips to projects sites for observation and training