Customer Service Representative I (Hybrid - Fraser, MI)

Getinge is a company dedicated to making life-saving technology accessible for more people. The Customer Service Representative is responsible for accurately responding to inquiries regarding orders, products, and pricing while providing excellent service and support to customers. Responsibilities Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery Understands the essentials of the assigned skills and applies knowledge and skills to complete a wide range of tasks Assists the department in meeting customer needs and reaching department expectations Completes required training and understand how to use tools available to recall necessary information Documents conversations with customers according to procedure Follows established procedures to meet customer needs Skills 1-3 years Customer Service experience Type 30 WPM Demonstrated experience performing extensive research to resolve complex customer inquiries Excellent written and verbal communication skills Excellent time-management, prioritization, communication, and analytical skills Ability to multitask effectively Ability to work under targets and with deadline Positive attitude, proactive engagement and solutions seeking Intermediate Excel, Word, and Outlook skills 4-year degree preferred Previous experience in a heavy volume service environment (phone, email, internal communications) preferred Benefits Health, Dental, and Vision insurance benefits 401k plan with company match Paid Time Off Wellness initiative & Health Assistance Resources Life Insurance Short and Long Term Disability Benefits Health and Dependent Care Flexible Spending Accounts Commuter Benefits Parental and Caregiver Leave Tuition Reimbursement Company Overview Getinge identifies customer issues and promotes clinical and economic benefits and follow and support the customer decision process. It was founded in 1990, and is headquartered in Gothenburg, Vastra Gotaland, SWE, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Getinge has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 2 in 2023, 2 in 2022, 2 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.