Customer Service Representative/Dispatcher
Job Overview: We are seeking a dedicated Customer Service Representative/Dispatcher to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Part time, 16-24 hours, two to three 8 hour days per week to start with possibility of going to full time... Duties: · Answer the phone quickly and professionally, establishing customer rapport, and encouraging repeat business · Evaluate customer calls/emails/texts and other inquiries and assign the best technician to each service appointment. · Relay accurate information to technicians, ensuring proficient, quality customer experiences. · Manage the whereabouts and needs of every technician in the field. · Record the results of each service call and maintain lead tracking and call logs. · Respond to customer requests, resolving issues and promoting Wired Electrical Contractors. · Submit all Tesla forms · Track and manage any warranty issues · Update customers throughout the day on the technician's progress. · Follow up on leads and unsold work from our technicians. · Solicit customer feedback · Schedule project inspections and communicate with Inspectors and homeowners · Be familiar with our company, products, and services so many questions can be answered without consulting others. · Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate. · Alert managers quickly to significant customer issues. · Maintain customer database and schedule Qualifications: · Proven track record in customer service. · IT competent; good typist and proficient with phone systems. · Highly organized with exceptional follow-through abilities. · Strong verbal and written communications. · Ability to build trust and defuse conflict. · Highly motivated, flexible with a great attitude · Must live near the Marlborough/Hudson area for occasional meetings. If you meet the qualifications listed above and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity. Job Type: Part-time Pay: $17.00 - $20.37 per hour Expected hours: 16 24 per week Schedule: 8 hour shift No weekends Experience: Dispatching: 1 year (Preferred) Location: Middlesex County, MA (Required) Work Location: Remote Apply tot his job