Customer Research & Insights Analyst
Employer Industry: Retail Apparel and B2B Marketing Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Supportive and collaborative work environment - Chance to influence strategic decisions and drive business growth - Engage in diverse research initiatives and methodologies - Utilize advanced tools and platforms for data analysis and insights What to Expect (Job Responsibilities): - Design and execute qualitative and quantitative studies, including surveys and focus groups - Manage survey programming and analysis in Qualtrics, ensuring data quality and integrity - Develop and synthesize NPS and CX measurement programs across the customer journey - Analyze competitor pricing, services, technology, and customer experience, delivering quarterly reports - Present compelling and actionable recommendations to influence business decisions What is Required (Qualifications): - BA/BS in Marketing Research, Psychology, Statistics, or a related field - 5-7 years of experience in customer insights, market research, or competitive intelligence - Strong analytical and synthesis skills with the ability to interpret large datasets - Proficiency in Qualtrics, Excel, and PowerPoint; experience with arenaflex platforms and usability tools - Excellent communication and storytelling skills to drive decisions across cross-functional teams How to Stand Out (Preferred Qualifications): - Familiarity with syndicated data sources such as NPD, IRI, and Nielsen - Retail apparel and B2B experience #RetailApparel #MarketResearch #CustomerInsights #B2BMarketing #CareerOpportunity "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Apply tot his job Apply tot his job