Customer Outcomes Specialist – USA Remote Jobs

Our mission is to hasten the transition to universally accessible healthcare. We deliver on this mission by enabling innovators to bring cutting-edge software and AI to the healthcare market safely and quickly. We're regulated by the UK Government and European Commission to do so. Our certification process is optimised for software and AI, facilitating a more efficient time to market, and the frequent releases needed to build great software. This ensures patients safely get the most up-to-date versions of life-changing technology. Come help us bring the next generation of healthcare to the people who need it. Who you are: You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry. You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets. You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat. You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly. Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment. What the job involves: Build long-term, trust-based relationships with forward-thinking companies in health tech Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout. Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey. Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations. Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex. The Interview Process Intro call with Aarzoo: A quick conversation to understand your experience, share context on the role, and make sure there’s alignment on both sides before we dive in. Round 1: CX team interviews: These conversations focus on how you think, communicate, and lead in customer work. Interview with Rachel and Steven (2x30 min) Case study interview (45 min) Round 2: Founder interviews: These are big-picture conversations about ownership, values, and how you’d help shape what’s next. Interview with James and Jamie (2x30 min) Referencing Offer