Clinical Administrative Operations Lead
ABOUT US At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives. **Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered. The Clinical Administrative Operations Lead plays a key role in the administrative management and clinical operations of the service line and Vida Medical Providers (VMPs). Responsibilities: Manage and facilitate onboarding from start to finish including but not limited to: welcome emails/meetings, managing assigned trainings, coordinating and scheduling shadowing and chart review sessions, adding and updating licensure in Vida systems, calendar/shift setup and creating provider profiles. Medical Provider Shift management inclusive of time-card and calendar management and Remote Patient Monitoring schedule and assignments. Monitor provider capacity/availability and flex shifts/hiring recommendations accordingly. Coordinate patient movements and rescheduling as needed to accommodate. Support providers in navigating Vida’s programs and technology including prescribing interface. Support development of new provider trainings, updates and clinical tools. Assist with prescription approval flows and processes. Assist with ongoing licensure and physician collaboration management as requested by Credentialing Coordinator. Assist Prescribing Service Line Director with ongoing quality assurance through an auditing process including scheduling monthly auditing meetings and communicating results of non-clinical audits with providers. Monitor VMP performance on key metrics relevant to Vida’s standards. Coordinate with Supervising Physicians on performance management and PIPs for low performers as needed. Drive investigations and responses to customer inquiries and escalations. Maintain patient confidentiality and adhere to HIPAA regulations. Qualifications: Bachelor’s degree from an accredited university or equivalent work experience. Nursing degree and experience as a nursing supervisor a plus. Experience working in Clinical Practice Administration and Operations a plus. Passionate about technology and able to learn quickly. Proficiency with Mac laptop, Google Suite including Gmail, Google Calendars, G-sheets, Google Docs and Slack. Detail oriented, organized and efficient. Excellent communication and problem-solving skills. Comfortable in a fast-paced, quickly growing and evolving environment. Experience working in a Telehealth environment. Experience working with and supporting Physicians and NPs. Familiarity with medical terminology. Additional Information Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer. Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral. #LI-remote