Claims Adjuster - Century Automotive Service Corp ( Hybrid or Remote)
About the position Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States. We are hiring VEHICLE REPAIR Claims Adjusters either Remote or Hybrid in Albuquerque Vehicle Repair, Service Writing and or Automobile Technician experience. is required. Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. MT / Alternating Saturday's, 8:00 a.m. to 1:00 p.m. MT Summary: This position is responsible for handling / servicing Vehicle Service Contracts (VSC) within the Claims Department and to ensure the timely, effective and efficient completion of all VSC claims. This position is also responsible for producing and maintaining quality customer service to all aspects of Century’s clientele. Responsibilities • Maintain the time of answered incoming claim calls to 60 seconds or less • Must be able to effectively adjudicate 20-30 claims per day • Maintain an average of 40+ calls per day • Promptly, effectively and professionally respond to all claim telephone inquires • Promptly handle all extraordinary claim, customer, or client issues to a successful conclusion • Maintaining positive working relationships both internally and externally • Work closely with the Claims Lead and promptly resolve customer and/or client claims issues • Special projects or other duties as assigned Requirements • Vehicle Repair, Service Writing and or Automobile Technician experience. is required. • A minimum high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry. • The ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow. • Must be proficient with computers and applications, i.e. MS Word, Excel, etc. Must possess good interpersonal, verbal and written communication skills. Apply tot his job