Centralized Scheduling Rep Role
About the position BJC HealthCare is seeking a Scheduler for its Remote Scheduling Team. This role is crucial as the Centralized Scheduling Representative is often the first point of contact for patients, representing BJC with the highest standard of customer service and compassion. The position involves facilitating all components of the patients' entrance into any BJC facility, requiring a high level of emotional intelligence and professionalism. The Scheduler will ensure accurate collection of demographics and insurance information, benefit verification, and point of service collection, which are critical for maximizing reimbursements and preventing denials. The role demands exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, and federal and state regulations. The Scheduler will work independently to meet or exceed quality standards while maintaining a friendly demeanor and effective communication with patients, families, and co-workers. Responsibilities • Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs. • Communicate in a professional, positive, and patient-focused manner with all patients, families, provider offices, and co-workers by phone. • Ensure accurate patient records and scheduled services through attention to detail. • Pre-register patients, validate demographics, and verify insurance information. • Schedule tests according to orders on file in a fast-paced environment. • Provide patients with preparation instructions for each scheduled procedure. • Coordinate the proficient scheduling of appointments to meet patient and department needs. • Understand and enforce compliance with Medicare Secondary Payer (MSP) and HIPAA Privacy Standards. Requirements • High School Diploma or GED • Experience in Patient Registration, EPIC, Patient Scheduling, and insurance verification. Nice-to-haves • Experience in a healthcare setting • Familiarity with BJC systems and processes Benefits • Paid Training • Remote work Monday - Friday 9-5:30 PM • Mandatory on-site training for 5 months at BJC at the Commons from 8-4:30 • Saturday rotation every 16 weeks from 8-12 Apply tot his job