Case Management Systems Administrator
About the position Singleton Schreiber, LLP is seeking an enthusiastic, detail-oriented, client-focused individual to work at a fast-paced, high volume law firm. Our Case Management Systems Administrator supports our firm by ensuring that data integrity is maintained, and optimizing the firm’s case management and litigation support systems, including Filevine, Lead Docket, Vinesign, Everlaw, Milana, and other related platforms. They are a critical part of our Client Services team: responding to internal auditing and reporting inquiries to establish client trust and confidentiality. Successful candidates will have excellent communication skills, an aptitude for new systems and problem solving, and a superb attention to detail. This is a remote role based in our San Diego, CA office. Must be Local to San Diego or Close to Corporate HQ ( Scheduled Monthly Meeting Onsite) Responsibilities • Support the firm's Filevine Administrator in managing and optimizing the Filevine platform, ensuring it meets the needs of all practice areas. • Administer and maintain other key software programs such as Everlaw for legal research and discovery, and Constant Contact for mass client communications. • Monitor and enforce data entry standards to guarantee that all information entered into the system is accurate, consistent, and complete. • Manage data migration tasks during transitions to new systems or when upgrading existing systems, ensuring data integrity throughout the process. • Enforce policies and procedures to ensure that all users comply with the firm's policies regarding the use of the system. • Configure the case management system to align with the specific needs of the firm's practice areas, including setting up customized workflows, templates, and reports. • Assisting with creating Filevine Docs Assembly/Outlaw templates or DocGen templates. • Assist with optimizing and maintaining access to Everlaw, Milana, and other platforms. • Generate and analyze reports that provide insights into case progress, workload, deadlines, and other key metrics, supporting strategic decision-making by firm leadership. • Assist attorneys, paralegals, and staff with any issues they encounter while using the case management system, including troubleshooting, resolving technical problems, and providing ongoing training to ensure efficient use of the system. • Keep track of and follow up on pending internal requests in a timely manner, ensuring that all requests are addressed and resolved promptly. • Maintain and update logs and reporting systems to accurately reflect the status of all new and existing clients. • Follow instructions from supervising attorneys and adjust to changing priorities, ensuring that the case management system continues to meet the evolving needs of the firm. Requirements • Must be detail oriented, organized, professional, reliable, and capable of multitasking and managing several time-critical projects under tight deadlines. • Highly organized with excellent communication and interpersonal skills. • Experience in case management software programs, preferably Filevine or CaseManagerPro preferred • Proficient in Adobe and Microsoft Suite products including: Word, Excel, OneNote, Outlook, PowerPoint Apply tot his job