Bilingual Community Supports Coordinator

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Bilingual Community Supports Coordinator plays a pivotal role in managing operational processes for the Agency with Choice service line, focusing on caregiver onboarding, member admission, and compliance requirements. Responsibilities Manage the caregiver onboarding process, including documentation, compliance, and timely updates throughout the hiring pipeline Act as the main point of contact for new members and caregivers, ensuring smooth onboarding and addressing questions or concerns Coordinate caregiver compliance, ensuring all required certifications and job requirements are up to date Schedule and lead orientation sessions for new caregivers, providing training on program processes and policies Track and report on caregiver and member onboarding progress, ensuring the timely completion of necessary tasks Maintain accurate records in tracking systems and case management software for both members and caregivers Communicate with Case Managers regarding member updates, including changes in condition or incident reports Ensure compliance with health plan requirements and closed-loop referrals, collaborating with external partners as needed Provide ongoing support to caregivers and members through responsive communication and problem resolution Skills Minimum of 1 year of customer service or service-oriented experience Must be fluent in both English and Spanish (written and spoken) Strong communication skills with the ability to engage effectively with internal and external customers Excellent organizational skills and attention to detail in managing multiple onboarding processes simultaneously Problem-solving abilities to address issues quickly and efficiently Proficient in Salesforce, Microsoft Office Suite (Word, Excel, Outlook) Ability to work under pressure and meet deadlines while maintaining a positive attitude Analytical thinking to assess data, trends, and the impact of various tasks or projects Time management skills to prioritize tasks and meet deadlines in a fast-paced environment Positive Attitude: Maintaining an optimistic and solution-focused mindset, even when facing challenges or setbacks Agile: The ability to adapt quickly to change, stay flexible, and respond effectively to new situations or challenges Experience in healthcare, caregiver onboarding, or member services is a plus Ability to work independently and follow through on tasks with minimal supervision Company Overview One of the largest, most trusted in-home care companies in the nation. It was founded in 2008, and is headquartered in El Segundo, California, USA, with a workforce of 10001+ employees. Its website is