Account Manager Academic & Healthcare Partnerships (Renewals) US
Location: Remote Home Office, USA, or AMBOSS New York City office We're looking for a proactive and relationship-driven Account Manager to oversee and expand our partnerships with existing residency programs and hospitals. In this role, you’ll ensure customer satisfaction, renew contracts, and uncover new opportunities to grow our impact in medical education. If you're excited about nurturing long-term relationships, solving problems, and being a trusted partner to the institutions that train the next generation of physicians — we want to meet you. About AMBOSS: AMBOSS is an innovative learning and clinical decision support platform built by doctors, for doctors. Today, we serve medical students, educators, and healthcare professionals in over 180 countries. Headquartered in Berlin, with offices in Cologne, New York, and Cagliari, and colleagues across the globe, we’re committed to transforming medical education and clinical decision making worldwide. Why can this position be exciting for you? As the primary point of contact for our customers, you’ll build long-term partnerships, develop tailored solutions, and ensure contract renewals and the ongoing growth of our customer relationships. You’ll work closely with our Sales Team, taking ownership of your accounts and driving renewals, up- and cross-sell activities. You will: • Own post-sale relationships with residency programs, hospitals, and academic partners • Drive renewals, ensure product engagement, and identify upsell opportunities • Act as the primary point of contact, building trust and rapport with GME and hospital leaders, faculty, and administrators • Build strong relationships with decision-makers at all levels to foster advocacy and referrals • Collaborate cross-functionally with Customer Support, Marketing, and Product to address client needs • Track account health and usage data to proactively mitigate churn • Represent AMBOSS at conferences and events as a trusted partner You bring: • 2–5 years in account management, customer success, or relationship-based sales • Exceptional communication and client-facing skills, comfortable engaging with everyone from the purchasing department to hospital leadership. • Detail-oriented and data-driven — you know how to spot usage gaps or risks • Strong motivation to work at a mission-oriented healthtech company • CRM experience (HubSpot preferred) and comfort with Google Workspace tools Great if you have: • Background in medical education, SaaS, or healthcare services • Experience working with academic institutions or hospitals • Comfort working in fast-paced, high-growth environments Travel: Approximately 10% - 25% to the U.S.-based conferences and global AMBOSS offices (New York, Berlin, Cologne, Cagliari) plus additional travel at your discretion to support B2B success. The salary package for this position is an On-Target Earnings (base salary + commission) of $86,000–$108,000, depending on experience. Benefits: AMBOSSians tell us that innovative work keeps them energized and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSian with our employee benefits package, crafted to support financial, physical, and mental health and work-life harmony. Check out all of our employee benefits below: AMBOSS prescription We believe in diversity as a driving force of innovation and welcome people of all backgrounds to help us achieve our mission of empowering physicians to provide the best possible care – to everyone, everywhere. Did we just describe your ideal next role? We encourage you to apply even if you do not meet all of the requirements. Apply tot his job