A-Star Heat & Air is hiring: Night Call Center Dispatcher (Remote) in Dallas
JOB DESCRIPTION Job Description About the Role Astar Heat & Air LLC is looking for an experienced Night Call Center Dispatcher to support our after-hours operations. This role is ideal for a seasoned home-services dispatcher who thrives in a fast-paced environment and understands the urgency and customer care required during evening and overnight calls. This is a remote position, with one in-office day per month for team building, one-on-ones, and training. Schedule • Friday 6pm-7am • Saturday 4pm-7am • Sunday 6pm-7am • Overnight / after-hours coverage Pay & Benefits • $25/hour • Consistent schedule • Remote work environment • Monthly in-office team connection and training Key Responsibilities • Answer after-hours customer calls professionally and efficiently • Dispatch HVAC, plumbing, and electrical technicians • Book service calls accurately and according to company procedures • Perform call debriefs and detailed job notes • Navigate and manage jobs within ServiceTitan • Provide excellent customer service during urgent and emergency situations • Communicate clearly with technicians and management Required Qualifications • Minimum 2 years of home-services experience (HVAC, Plumbing, and/or Electrical) • Call center and/or dispatching experience • At least 1 year of ServiceTitan experience • Strong communication and customer service skills • Ability to multitask and remain calm during high-volume or emergency calls • Reliable internet and home office setup Preferred Skills • Strong attention to detail • Experience with after-hours or emergency dispatching • Ability to work independently overnight • Team-oriented mindset Why Astar Heat & Air LLC? We value experienced professionals who take pride in customer service and teamwork. Our overnight dispatchers play a critical role in supporting both our customers and technicians when it matters most. Apply today if you have home-services dispatching experience and are ready for a stable, well-paid overnight role with a growing company. Company Description We specialize in providing high-quality services in plumbing, HVAC and electrical services. Our commitment to honesty and excellence drives us to deliver the best equipment and service to our valued clients. Astar’s mission is to always provide HONESTY in every solution, while delivering the highest QUALITY in service and installations. COMPANY DESCRIPTION We specialize in providing high-quality services in plumbing, HVAC and electrical services. Our commitment to honesty and excellence drives us to deliver the best equipment and service to our valued clients. Astar’s mission is to always provide HONESTY in every solution, while delivering the highest QUALITY in service and installations. Apply tot his job